My Gym and the Corporate response

October 2, 2006 at 11:26 pm 1 comment

Ok…since we had that adorable little incident on Friday at MyGym, I made a phone call today and I was on the phone with the owner for oh, a good half hour, explaining WHY we would not be coming back. 

I could hear her jaw hit the floor…*CLUNK* 

Long story short, She apologized profusely and gave me a credit for the entire amount paid, until she could talk to corporate and see what she could do. She’s NEVER run into this before.

Hey…I’m always the first. Joy. 

At least I don’t have to worry about dealing with suburban sahm’s who think they run the world.

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Entry filed under: customer service, insanity, parenting hell, shrimper.

SP9 Questionnare…with answers.. Time Warner’s corporate response

1 Comment Add your own

  • 1. knittingsheeple  |  October 3, 2006 at 2:02 pm

    Well, good for them. I’m glad they refunded you versus saying something like “well, we can’t be held responsible for what the other parents say.”

    And, I wonder if there are people who just don’t go back. They look at the lost tuition as a life lesson and move on, vowing to never go back and just casually offering their opinion on the place if anyone asks.

    We should probably tell the one ice rink here why we won’t take lessons there. But, it’s not worth it when there’s another, and are reasons sound a little flaky – the one rink is very friendly and helpful and the other is “snobbish.” It’s sort of hard to qualify, and we weren’t completely unhappy with Rink 1 until we went to Rink 2 and were so much more impressed.

    Good on you for helping to improve customer service!

    Reply

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