Green Apron Tales, the 30 minute hold time

August 23, 2008 at 9:12 pm 3 comments

So, it was another 2 days at work…

Yesterday, I did a 8.5 hour shift. I covered for the manager who was covering for the assitant mananager..and so on. It’s one convoluted thing. But point is, that I worked 2 days in a row. LONG days. That makes for a fun set of tales…

So, let’s discuss a few first that I’ve been holding.

There’s one woman who comes in early in the morning. She’s a peice of work. She sits in the drive thru lane from about 5:25-ish to open. She then comes t hrough and orders a coffee and pastry. Now, realize that she’s coming in at open. We’re just brewing stuff…and if not, it’s just brewed. This is what she does…

Orders, comes to the window and then yells at us to “hurry up!”

So, then after she orders and is just acting foul, she says

“How old is this coffee?”

Remember, she’s there no later than 5:37. Yes, 5:37.

 

yeah, lady, we just opened, and the coffee is from last night. We’re not that other establishment that has really no hold times for their coffee. We have to dump every stinkin half hour.

She then procedes to get all huffy even when we tell her that the coffee is less than 15 minutes old. Then, throws the money at us and drives off.

Wackjob.

 

Then, there’s yesterday. Wow. What a day. I swear, we needed hugs and helmets all around. First, we had the rush of rushes through the DTR and then we had people trying to redeem treat receipts  (coupons for 2 dollar iced grande drinks) at oh, 8:30 am from the night before.

Look people, treat receipts are only good from 2pm to Close the SAME DAY. No, that does not mean open the next morning. No, no, no. Get over it. Use them properly or give them away…

 

and that leads me to the next adventure in Drive thru!

We have this regular (Hi Jerry! Your venti iced black eye with 2 splenda and nonfat milk is already on my expediter!) who never, ever uses his treat receipts. His instructions are to pass it on to someone who can use it.

See? Nice guy. We like him.

Well, yesterday, I followed his instructions and passed it on to this woman with 3 kids in the back of the car who was counting change to get a grande iced chai. So, I figured she could use it. So, I hand her 2 of her 4.00 back and tell her that I’ve got an extra treat receipt and that it was passed on from someone who couldn’t use it and left instructions to pass it on to someone who could. Woman about had a caniption.

This was the way it went…

She looked at me and went “what?”

I explained again.

She started shouting about how she wasn’t deserving of this and how I should really pass it on to someone more deserving of a discount…

She must have ranted for full 3-4 minutes.

Lady-come the heck on. You’ve got a minivan full of kids (that look to be all under kindergarten age..) and you’re freakin counting change. You need a discount. Take the sucker and say thank you! No, You decide to rant and rave and all of that mess.

Lord love a duck.

Then, the hit parade that was today. Let’s do this how-to style.

1. When someone on an intercom getting ready to take your order says: “I’ll be right with you..” that does not give you free reign to start raffling off a 3 drink order with the modifiers from hell. Give me a hot second and I’ll get to you and your 90 trillion modifiers.

2. When you come to an intercom, wait a few seconds before you rudely shout “HELLO???” I swear. I’m there. Give me a chance to say hi and do my schtick.

3. Cardinal rule…if you want a drink iced, decide at the speaker. NOT when you get to the window. Just sayin’.

4. When I say I can’t do something…I really can’t do it. Nor can I make pastries that are not in our freezer/on our speed rack/in our case appear. No, I can’t do anything about the shortage of cheese danish, berry stellas or a specific type of scone. Sorry. Yelling at me for any of those things is not going to make me do anything more for you or make me like you.  If I don’t have sleeves (as we didn’t for a week..) I can’t make them magically appear. Thanks for understanding…and NOT YELLING AT ME.

5.If you pay with a larger bill, please, please, please check the size of the bill…and remember if you are entitled to change. Driving off without 10.00 change is not my fault. That is clearly yours. You know, if you want us to hav ethat large of a tip, please just say “change in the jar please.” I swear, we’ll do something for you…really. That kind of tippage makes our lives just honkey dorey and happy. We’re all pretty broke…so come on…just tell us so we’re not freaking out that you forgot your change.

6. If you want us to hear your order and get it right the first time, PLEASE do not talk on your cell phone while you order. If I hear your whole life conversation with your BFF, I will most likely not listen to your drink order. Just say “Hold on.” Or better yet, CALL THEM BACK.

last and certanly most important…

Don’t leave without your drinks. Come on. You ordered and paid for them. Don’t leave without them. You wouldn’t leave without your wallet…how about not leaving your drink you paid for???

We had that happen 3x in the past two days. I swear….and it was the same…stinkin drink…Carmel macchiato…

What’s with that.

 

Oh, well.

 

That concludes the how to session of this Green Apron tales. Remember, we only hold our coffee 30 minutes, so if you s how up just after open, the coffee’s fresh.

 

Oh, and for those wondering…I took the job. That’s another post for another day…

Advertisements

Entry filed under: green apron.

More Mousecapades Green Apron tales, the long, long shift

3 Comments Add your own

  • 1. FloridagirlinSydney  |  August 24, 2008 at 9:10 pm

    I love the part about the minivan mom with a gaggle of kids in the back refusing the treat she didn’t deserve–
    well maybe she knows something we don’t??? ha ha.

    Reply
  • 2. sjsmart  |  August 25, 2008 at 12:08 pm

    I’m a caramel machiater, and I would NEVER forget my beverage. I have however forgotten my muffin before! That really pissed me off.

    Reply
  • 3. barista08  |  November 22, 2008 at 4:24 pm

    Sounds like my kind of day at work, everyday, too! We have a regular who purposely finds something to fuss about then asks for a free drink. EVERYTIME he comes in!!! He must think we’re dumb or something.

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Subscribe to the comments via RSS Feed


Cool stuff

Get your own free Blogoversary button! Village of Moms

Blog Stats

  • 33,771 gawkers

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 8 other followers

August 2008
M T W T F S S
« Jul   Sep »
 123
45678910
11121314151617
18192021222324
25262728293031

%d bloggers like this: