Game Geeks-I don’t care WHAT Sony says!

April 28, 2009 at 8:23 am Leave a comment

Working at the large game chain I work at is so different but so the same from the ‘bux. Our crazy customers often use the PHONE to harass us and do their evil-doings.

So, here’s what happened:

The phone rings. I pick it up, and give the standard greeting and here’s how it went down:

Crazy Customer (CC) “I have this Playstation 3 and it just broke, and I can’t find the receipt. Can you reprint it, because I need it to send to Sony.”

Now, let me say, this initial request wasn’t insane. Just wait. It gets there quickly…

Me: (after asking the area manager who works at our store as a base store) I’m sorry, we can’t reprint receipts. We don’t have the capacity to do that with our current computer system.

CC: Really? You can’t?

Me: I’m sorry, but we can’t.

CC hangs up, slightly peeved.

15 minutes later….

Me: picks up the phone and gives standard phone greeting…

CC: Umm, yeah, I’ve got this PS3 that broke, and I can’t find the receipt, and I need it. You can reprint that right?

me: sir, No, I’m sorry, we can’t.

CC: Ok.

hangs up…realizing that it was the SAME PERSON he talked to 15 minutes ago…

45 minutes later….

CC: I just called a while ago, and I just got off the phone with Sony. They said you can fax them the receipt,a nd that would be just fine.

me: Sir, we can’t do that. We cannot reprint the reciept, and we do not have the capacity to fax anything to Sony.

CC: Well, Sony said you could. You need to fax it to Sony.

me: Sir, I’m very sorry, but we cannot do anything like that at a store level.

CC: Well, I just talked to Sony and they said you could do it. You need to fax the receipt to Sony!

me: Sir, like I said, we can’t do anything like that at a store level. Our computers are not configured to do this type of thing. Here’s our customer service number. If anyone can do anything for you, it’s them.

CC got really ticked off and hung up.

See? They don’t walk in. They use the phone for full out stupidity!


Entry filed under: game geeks.

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