The broken bed escapade-Let’s just escalate this one up the chain.

August 22, 2009 at 4:45 pm Leave a comment

After the snippy conversation with the woman who shares my name, and her unwillingness to do anything for me…and the wonderful manager at the store branch who got Isaac off the floor, I decided to call the next day and see what I could accomplish by contacting that awful woman’s supervisor.

So, Against my better judgement and with witnesses…that’s important. I needed witnesses! I called the furniture store again. Asked for the woman who share’s my name’s supervisor.

Got her.

Told her the entire story-top to bottom. When I told her the part about the bed collapsing with my darling 5 year old ON it, I heard her jaw hit her desk. She asked the question that the evil one didn’t ask-was Isaac ok?

Yes, he’s fine. But the bed…not so much.

 

I explained the conversation with James, the one with the evil woman who she supervises and how wonderful the store manager got Isaac off of the floor with a bunky board and a metal frame. I told her I knew, knew, knew that they needed someone to look at the bed, and that would be just fine with me. I just needed to schedule it. I gave her my best days and times,and said if it had to be the following week, that was ok too. He’s got a bed. This can hold for a smidge if it needs to.

 

So, the supervisor gets her tech to call us and he’s coming on Monday. I’m all for it. He wanted to come at 7:30 am on Thursday, but umm. No. Not getting out of bed that early for a furniture tech. Nope. Nope, Nope.

 

So, another step away from the EECB that I am carefully crafting and doccumenting things for. Both the supervisor AND store manager are in safe mode right now.

 

Wonder how far I’m going to have to escalate this…

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Entry filed under: annoyances, broken bed fiasco 2009, customer service.

Sorry, I don’t take Avon catalogs from strangers The bed fiasco-You’re really calling me?

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